São Tomé and Príncipe’s telecommunications regulator has promised stronger inspections of service quality after customers raised concerns about internet performance, data consumption and the cost of staying connected.

In a report published on October 22, Rádio Somos Todos Primos (RSTP) said the General Regulatory Authority (AGER) had announced plans to reinforce oversight following complaints directed at the country’s main telecommunications operators, CST and Unitel.

AGER board chairman Cândido Frota acknowledged that telecommunications services, particularly internet access, were becoming difficult for some households to afford. He said the regulator needed to work with operators to ensure that service costs were more compatible with family incomes.

CST executive commission chairman Jorge Frazão said the company’s internet packages ranged from 10 to 990 dobras, with Unitel offering a broadly similar range of prices. Unitel deputy general manager Luís Mendes said changing digital habits and increased use of online platforms were contributing to higher data consumption.

The companies also pointed to challenges involving infrastructure, equipment costs and electricity supply. Both operators said they intended to improve services and expand network coverage. CST also indicated that it wanted to move forward with 5G implementation, subject to the necessary regulatory authorization.

AGER said it was preparing a strategic plan for 2027–2030, which is expected to cover its regulatory responsibilities and include more field inspections. The announcement does not mean that a nationwide improvement in internet quality or a reduction in prices has already occurred.

The key question for consumers is whether stronger oversight will lead to more reliable connections, clearer data use and services that households can afford. The outcome will depend on regulatory enforcement and the operators’ investment in network capacity and infrastructure.